Site icon Foundational Concepts

Mindful listening: Is your healthcare provider hearing you?

As specialists in pelvic health physical therapy, we meet a new patient and listen to their medical history. Often, we hear a lot of frustration that no one has ever truly heard their story.  Listening, true, mindful listening, is a powerful tool in how we care for our patients.  A recent study found that the average patient is interrupted by their health care provider 10 to 20 seconds into each visit.  That is barely enough time to tell the provider what your main symptom is let alone build a rapport!  We often spend the first 20 to 30 minutes listening to and hearing a patient’s story.   

Being truly heard is powerful. It tells our patients that we care about them and we want to help them find the best answer to the concern that brings them in.  Sometimes, a new patient will tell us after their first visit to our clinic, that it was the first time they had felt heard by a medical provider. 

There are several aspects of listening that make up mindful communication.  It is not just listening to what the patient says. 

We know from our own clinical experiences, and from the research, that active listening improves our clients’ wellbeing and aids in the management of persistent medical conditions, including pain.  At Foundational Concepts, we want our clients to know that they are truly heard and that they have an advocate in their physical therapist.  This mindful listening sets us apart in a healthcare world that does not always hear what patients are saying. At Foundational Concepts we offer a free 15 minute phone consultation to answer your questions or concerns before you schedule a visit with us!

Exit mobile version